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Order & Shipping

Orders & Delivery

We’ll try our best to get your order with you as soon as possible, but in addition to the below shipping days kindly allow an extra 48 hours for us to prepare your order with love and care!

Delivery

(Once dispatched from our shop)

Greece: 10-20 $ (1-2 working days)
Europe: 10-25 $ (3-5 working days)
USA, Canada: Free (1-2 working days)
Rest of World: 15-55 $ (3-5 working days)

We only use reputable global couriers to ship our product around the world.

For more information on delivery of your order please contact our customer service team at [email protected]

Cancelling An Order

Cancelling An Order

Under the Consumer Contract Regulations 2013, you have up until 14 days after delivery to cancel an order. You can cancel your order prior to processing for shipment and we will refund the full cost of the order, including any shipping costs.

However, we aim to process orders as quickly and efficiently as possible. Therefore, we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. Crucially, we advise that you please contact us at [email protected] to notify us of a cancellation.

Orders that have been dispatched can still be cancelled. You can arrange the return of a cancelled order (at your own cost) and upon receipt of the goods, we will refund for the goods and the cost of our standard outward shipping service.

Alternatively, you can either refuse delivery of the order, or we can arrange for collection of the order. In these instances, upon receipt of the goods, the cost of the return delivery will be deducted from the order refund.

Order Times

Order Times


For Next Working Day Delivery please ensure that either Express Delivery is selected and that your order is placed before 1pm. Please be aware that this is a working day service and does not include weekends or bank holidays. Orders placed before 1pm on Friday will be dispatched for delivery on Monday. Orders placed after 1pm on Friday and before 1pm on Monday will be dispatched for delivery Tuesday. We aim to dispatch orders ASAP, although sometimes Standard Delivery orders will take up until the specified shipping time. Please allow for this when placing your order and ensure that you select the appropriate shipping method to receive your order in time.

Returns

Returns

If you wish to return unwanted products from your order then under the Consumer Contract Regulations 2013, WYB-Handicraft is happy to refund you on the return of any item(s), providing they are new (unused), and complete in all original packaging.

You must contact us within 7 calendar days of receipt of your goods and return the item within a further 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.

In order to return goods, please email [email protected] with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.

Damages

Damages


If you receive a product then under the Consumer Rights Act 2015, WYB-Handicraft is happy to refund you on the item(s) or offer you a replacement.

You must notify and return the product(s) to us within 7 calendar days of receipt of your goods. If the goods are faulty or not fit for purpose then the cost of any return postage will be refunded.

In order to report damaged goods, please email [email protected] with details of your name, contact phone number, order number, date of order, and a photo of the damaged goods. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a replacement / refund for the goods unless stated otherwise.

We’ll try our best to get your order with you as soon as possible, but in addition to the below shipping days kindly allow an extra 48 hours for us to prepare your order with love and care!

Delivery

(Once dispatched from our shop)

Greece: 10-20 $ (1-2 working days)
Europe: 10-25 $ (3-5 working days)
USA, Canada: Free (1-2 working days)
Rest of World: 15-55 $ (3-5 working days)

We only use reputable global couriers to ship our product around the world.

For more information on delivery of your order please contact our customer service team at [email protected]

Cancelling An Order

Under the Consumer Contract Regulations 2013, you have up until 14 days after delivery to cancel an order. You can cancel your order prior to processing for shipment and we will refund the full cost of the order, including any shipping costs.

However, we aim to process orders as quickly and efficiently as possible. Therefore, we cannot guarantee that you will be able to cancel an order before it has been processed for shipment. Crucially, we advise that you please contact us at [email protected] to notify us of a cancellation.

Orders that have been dispatched can still be cancelled. You can arrange the return of a cancelled order (at your own cost) and upon receipt of the goods, we will refund for the goods and the cost of our standard outward shipping service.

Alternatively, you can either refuse delivery of the order, or we can arrange for collection of the order. In these instances, upon receipt of the goods, the cost of the return delivery will be deducted from the order refund.

Order Times


For Next Working Day Delivery please ensure that either Express Delivery is selected and that your order is placed before 1pm. Please be aware that this is a working day service and does not include weekends or bank holidays. Orders placed before 1pm on Friday will be dispatched for delivery on Monday. Orders placed after 1pm on Friday and before 1pm on Monday will be dispatched for delivery Tuesday. We aim to dispatch orders ASAP, although sometimes Standard Delivery orders will take up until the specified shipping time. Please allow for this when placing your order and ensure that you select the appropriate shipping method to receive your order in time.

Returns

If you wish to return unwanted products from your order then under the Consumer Contract Regulations 2013, WYB-Handicraft is happy to refund you on the return of any item(s), providing they are new (unused), and complete in all original packaging.

You must contact us within 7 calendar days of receipt of your goods and return the item within a further 14 days of contacting us. If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.

In order to return goods, please email [email protected] with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.

Damages


If you receive a product then under the Consumer Rights Act 2015, WYB-Handicraft is happy to refund you on the item(s) or offer you a replacement.

You must notify and return the product(s) to us within 7 calendar days of receipt of your goods. If the goods are faulty or not fit for purpose then the cost of any return postage will be refunded.

In order to report damaged goods, please email [email protected] with details of your name, contact phone number, order number, date of order, and a photo of the damaged goods. When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a replacement / refund for the goods unless stated otherwise.

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